Ain't that always the way?
Sep. 28th, 2009 01:10 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
trinityvixenTime Warner Cable can blow me.
Our cable and internet have been out since Thursday. We had someone in our apartment Friday, which should have gone a long way towards fixing the problem, right? Instead, he determined only that the problem wasn't in the apartment, and that someone would need to come back and check the building/street. He left![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
feiran mumbling something about 24 hours. When she asked, reasonably, "Is that we need to be here in the next 24 hours or are you going to call?" the repairguy said, "Yes." I LOVE HELPFUL PEOPLE.
Over the course of the next 72 hours, I called back once a day to check on this, first on Saturday to ascertain whether or not I was needed to let anyone in. I was told that they would only be doing stuff that would require, at most, the super to let them into the basement or something.
I called back Saturday night and then Sunday when things were still out and got two variations of "Gee, I can't imagine why anyone would tell you that anyone was fixing anything, 'cause I don't see any order to do in the system. Also, you should wait for someone to call you and they'll tell you whether or not you need to make an appointment to have someone come into your apartment. If that's what needs to be done, but hey, we have no idea!"
I called back today to go, "No one called me in the 24-72 hours you said someone would. What, exactly, the fuck is going on?" Turns out there was no paperwork submitted by whoever it was came by on Friday to indicate a) what the problem was; b) where the problem was; and potentially c) that there was even a goddamned problem at all!! So I was told to wait for three days to hear from somebody who would never have known to call me at all because for all they knew, there was no issue! Nothing!
So guess what!? Someone is calling me back in half an hour (yeah fucking right) to schedule something else...possibly! It may mean that I have to go home for the rest of the day and wait on them so they can come look at something in the apartment. But maybe not! At this point, I've heard so many different things--people have to make appointments; this type of person doesn't work on weekends; there's nothing in the system; if it's a construction issue, you might have to wait 5-10 days--that I'm pretty sure every single rep I'm talking to is making it up as he or she goes along.
In the mean time, no cable, no internet. I feel like I'm living in the dark ages here, right down to the routine torture of having to call Time Warner every goddamned day to make them at least type shit into my account status, regardless of whether that does anything or not.
No, really. If the cable giants had to compete for business, they'd have to fix roughly 50% (not all even!) of their stupid-ass consumer relations issues and streamline departments such that they, you know, actually talked to one another. Or else customers would walk. It makes me yearn for something like that North Carolina town cooked up, where some town decided to provide its own town-based ISP. Of course, the service providers immediately moved to enact legislation making such things illegal--probably because they work better, cheaper, and with less bullshit than the TWC and Comcasts of this country. Sigh.
Our cable and internet have been out since Thursday. We had someone in our apartment Friday, which should have gone a long way towards fixing the problem, right? Instead, he determined only that the problem wasn't in the apartment, and that someone would need to come back and check the building/street. He left
feiran mumbling something about 24 hours. When she asked, reasonably, "Is that we need to be here in the next 24 hours or are you going to call?" the repairguy said, "Yes." I LOVE HELPFUL PEOPLE.Over the course of the next 72 hours, I called back once a day to check on this, first on Saturday to ascertain whether or not I was needed to let anyone in. I was told that they would only be doing stuff that would require, at most, the super to let them into the basement or something.
I called back Saturday night and then Sunday when things were still out and got two variations of "Gee, I can't imagine why anyone would tell you that anyone was fixing anything, 'cause I don't see any order to do in the system. Also, you should wait for someone to call you and they'll tell you whether or not you need to make an appointment to have someone come into your apartment. If that's what needs to be done, but hey, we have no idea!"
I called back today to go, "No one called me in the 24-72 hours you said someone would. What, exactly, the fuck is going on?" Turns out there was no paperwork submitted by whoever it was came by on Friday to indicate a) what the problem was; b) where the problem was; and potentially c) that there was even a goddamned problem at all!! So I was told to wait for three days to hear from somebody who would never have known to call me at all because for all they knew, there was no issue! Nothing!
So guess what!? Someone is calling me back in half an hour (yeah fucking right) to schedule something else...possibly! It may mean that I have to go home for the rest of the day and wait on them so they can come look at something in the apartment. But maybe not! At this point, I've heard so many different things--people have to make appointments; this type of person doesn't work on weekends; there's nothing in the system; if it's a construction issue, you might have to wait 5-10 days--that I'm pretty sure every single rep I'm talking to is making it up as he or she goes along.
In the mean time, no cable, no internet. I feel like I'm living in the dark ages here, right down to the routine torture of having to call Time Warner every goddamned day to make them at least type shit into my account status, regardless of whether that does anything or not.
No, really. If the cable giants had to compete for business, they'd have to fix roughly 50% (not all even!) of their stupid-ass consumer relations issues and streamline departments such that they, you know, actually talked to one another. Or else customers would walk. It makes me yearn for something like that North Carolina town cooked up, where some town decided to provide its own town-based ISP. Of course, the service providers immediately moved to enact legislation making such things illegal--probably because they work better, cheaper, and with less bullshit than the TWC and Comcasts of this country. Sigh.
