trinityvixen: (stabbing)
[personal profile] trinityvixen
It's fucking stupid. There are a hundred and one reasons that this Qwikster thing is bad news, all of which other people have gone over in detail, and I won't repeat here. For me, it simply comes down to the power Netflix is pissing away in this move. Separating out their business, which I and others think is a sign they're looking to sell off the DVDs-by-mail business entirely, halves their subscriber base, thus giving them fewer voices with which they may shout at studios providing them content in order to get that content more cheaply. Worse, splitting the websites makes it hard for people to maintain their queues. People are fucking lazy. Netflix has heretofore made excuses for that laziness by making everything easier than ever (put it in your DVD queue, and bam! added to your instant queue, too! etc. etc.). Making it hard for anyone, much less people less tech-savvy than most of the people I know reading this is just stupid. They'll drop half your service. I already know one person who's doing just that. More will follow.

And even if you retain the supposed "wave of the future" customers who only want streaming (probably at least one of my siblings), they are called the customers of the future for a reason. They are not "the customers of now." Streaming may be the future, but it's not there yet. There are some big names conspicuously absent from Netflix's streaming library. Perhaps most notable? HBO. HBO will never give over its streaming access to Netflix. It has it's own streaming service, HBO Go, which is restricted only to people who subsribe to HBO. There's zero incentive, no matter the cost of maintaining that service, for them to drop it because maintenance must cost less than losing subcribers who are willing to wait until they can get Boardwalk Empire, Game of Thrones, etc. on Netflix. HBO may be the only half-smart player in this; they probably took a hit when HBO was losing subscribers over Netflix DVDs-by-mail and weren't about to go through that twice. They've been incredibly smart, even, as I've noticed that their shows, while still expensive, are no longer outrageously priced to own on DVD. HBO's the model of the future, as moonlightalice has pointed out: streaming is most likely going to end up being doled out piecemeal among the different studios, who will be incredibly possessive of their content (having learned, much later than HBO, that it's better not to farm out your content to someone who'll make more distributing it than you'll get in fees).

But, yeah, I don't see Netflix as streaming-only being that great until you can break someone like HBO into giving over their content, and their ability to bully for less cost is going to be taken away by splitting up or spinning off their DVD division. That's economicsFAIL! right there. All other considerations--the fact some people can't stream, that some people like special features, that streaming is unrealiable and prone to last-second loss of content--come second to that, far as I'm concerned.

Date: 2011-09-20 07:20 pm (UTC)
From: [identity profile] xannoside.livejournal.com
There just has to be more to this story.

Separating companies is one thing, but actually separating out the ratings/recc system just doesn't make any sense. They're still going to be under the same corporate umbrella, so unless they're in some kind of legal bind, I don't know why they would need to ruin the THING that makes them unique and awesome.

Date: 2011-09-20 09:45 pm (UTC)
From: [identity profile] trinityvixen.livejournal.com
The main thing that bugs me is that this is neither a move that makes sense financially nor customer service-wise. It's moving in the opposite direction of improving the Netflix brand (by diluting it, making it more expensive and more difficult to use) and pissing off everybody. (Except for smug streaming-only users who magically never want to watch anything that's not available on streaming. Who are these unicorns?) Why they couldn't do all this on the backend and not keep the Netflix front on both sections of their business makes no sense. Unless you assume they want to sell off the DVD mail business...

Date: 2011-09-20 11:07 pm (UTC)
From: [identity profile] xannoside.livejournal.com
Even the DVD sell-off doesn't quite make sense. Wouldn't it be much easier to sell off that side of the business without taking this step? Because the stock is in freefall and subscribers are probably leaving in droves. The company is literally worth less today than it was yesterday.

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